Return Policy

 

 Green Power Lighting Solutions will accept merchandise returned within 30 days of the original purchase date and issue a refund, less shipping costs, utilizing the following process and guidelines:

 

1.     Contact Customer Service to receive a Return Authorization number and e-mail form.

2.     Orders refused, cancelled, or otherwise requested as a return after the order has shipped will incur a minimum 30% restocking fee. Shipping charges are non-refundable.

3.     Green Power Lighting Solutions is unable to accept unauthorized returns - please request Return Authorization prior to returning product.

4.     Products must be returned in original, sellable condition. Damaged items may be refused or incur a re-stocking fee, subject to Green Power Lighting Solutions discretion. In the event an item is defective, Green Power Lighting Solutions will make every effort to replace a defective item with the same item when the original item is returned for inspection and found to be defective. Determination of defective items is at the sole discretion of Green Power Lighting Solutions.

5.     Any claims made due to damage during shipment must be sent directly to the shipper.

6.     Products packaged in original manufacturer packaging must be returned in same packaging.

7.     Returns will only be accepted with the completed RA form.

8.     Return Authorization # must be clearly marked on shipping label.

9.     Customers are responsible for the cost of shipping products back to Green Power Lighting Solutions returns.

10.   All returns MUST be shipped to the address below via UPS or FedEx, Returns shipped to Green Power Lighting Solutions via USPS will be returned to the customer.

 

   Any and all clearance, close-out, otherwise noted non-refundable, or custom products are non refundable.       

  The products associated with the issued Return Authorization must be post-dated within 7 days of Return Authorization to:

greenpowersolutions@yahoocom

Attn: Customer Returns

RA#: ______________

1911 SW Campus Drive, Suite #315

Federal Way, WA 98023

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